Beurocracy

Capitalism was supposed to reduce red tape. Why is bureaucracy worse than ever?

Last month, I became a customer of Time Warner Cable, New York’s favorite quasi-monopolistic provider of patchy broadband that’s worse than the internet in Bucharest. Given the firm’s reputation, I was genuinely surprised at how smoothly it all went, up to the point at which I’d entered my debit card details. (I know, I know; in hindsight it seems so obvious.) Then the …